Shipping & Returns
Free Worldwide Shipping — Our Advantage
| Region | Carrier | Est. Delivery* | Cost |
|---|---|---|---|
| USA & Canada | USPS / Canada Post (tracked) | 5-8 business days | FREE |
| UK & EU | Royal Mail / DPD (DDP) | 6-10 business days | FREE |
| Australia & NZ | AusPost / NZ Post | 7-12 business days | FREE |
| Asia | SF Express / ePacket | 6-10 business days | FREE |
| Rest of World | Local postal partner | 8-15 business days | FREE |
*Transit times exclude weekends & public holidays.
Our edge: same-day dispatch for orders placed before 14:00 PST, carbon-neutral logistics, robust tamper-evident packaging, and end-to-end tracking.
Disclaimers: Delivery may be delayed by customs inspections, extreme weather, peak-season congestion, industrial strikes, health emergencies or other force-majeure events. We are not liable for indirect costs arising from late delivery.
14-Day No-Questions-Asked Returns
You may return eligible items within 14 calendar days of delivery for any reason. Conditions:
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Item must be unused, unaltered and in original packaging with tags.
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Include order number or receipt in the parcel.
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Obtain a Return Merchandise Authorisation (RMA) from [email protected] before shipping.
Buyer-Paid Return Postage
Return shipping costs are the customer’s responsibility. We recommend a tracked and insured service; lost returns without insurance cannot be refunded.
Refund Route & Timing
| Payment Method at Checkout | Refund Credited To | Processing After Inspection | Provider / Bank Posting Time |
|---|---|---|---|
| Visa / MasterCard / AmEx | Same card | ≤ 3 business days | Up to 14 days |
| PayPal | Original PayPal account | ≤ 3 business days | PayPal posts within 14 days; 30 days where local law mandates (e.g., DE, FR). |
| Apple Pay / Google Pay | Linked funding source | ≤ 3 business days | Up to 14 days |
| Klarna / Afterpay (BNPL) | BNPL account | ≤ 3 business days | Provider adjusts instalments |
All refunds travel back to the payment channel originally used (no rerouting).
How to Return — Simple Steps
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Email [email protected] within 14 days of delivery to request an RMA.
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Pack the item securely, write the RMA on the outside, and include proof of purchase.
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Ship via a tracked & insured service; email the tracking number to us.
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We inspect the return (1-2 business days after arrival).
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Refund is issued per Section 4 and you receive a confirmation email.
Supported Payment Methods
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, UnionPay and most major debit/credit cards.
Supported Currencies
Checkout is available in EUR,GBP,USD,etc. and other major currencies. Your bank may apply its own conversion fee when you pay in a non-native currency.
By placing an order, you agree to the terms above. This policy may be updated without prior notice; the version displayed at the time of purchase governs your transaction.